Privacy Policy

Heritage Subsidence operates heritagesubsidence.co.uk and is accountable for all personal information submitted through it. Under UK data protection law, Heritage Subsidence acts as the data controller, taking responsibility for determining how that information is gathered and what it is used for. This notice sets out the categories of detail we handle, the purposes behind holding it, where it travels, how long it remains with us, and the protections the law affords you.

The sole way we obtain personal information is via the enquiry form on this site. Looking at other pages generates no record about you whatsoever. The form is provided by Basin, which captures each entry and forwards it to us. You will be asked to supply things such as your name, a contact telephone number or email address, the postcode or full address of the building concerned, and a short written account of the subsidence symptoms you have noticed. Where the building is a heritage property, you may also add relevant background about its construction or condition. Please limit what you write to details that are pertinent to the job, and do not include sensitive personal data or particulars relating to anyone else unless it is strictly necessary for the enquiry to proceed.

The details you provide are used to the specialist firm that carries out the subsidence repair work. That firm receives your enquiry particulars directly and will reach out to you personally to discuss the job. From the point of transfer, the firm is wholly responsible for how it handles your details and manages its own relationship with you. At no stage are your details sold or offered to any third party for commercial purposes.

We handle your personal information on the lawful basis of legitimate interests. When you submit an enquiry, your clear intention is to find out whether subsidence repair is needed and to obtain a free quote. Processing your details to progress that request is a reasonable and proportionate step, balanced against your right to privacy.

We keep personal information only for as long as it is needed for the purpose for which it was collected. Once an enquiry has been dealt with and no ongoing matter requires us to hold the record, we remove it. If you would like us to delete your details sooner, please get in touch via the enquiry form.

UK GDPR grants you a range of rights over personal data that we hold about you. You may ask for a copy of that data at any time. If anything recorded about you is incorrect or needs updating, you can request that we put it right. Where we no longer have a legitimate reason to retain your details, you can ask us to erase them. You may also raise an objection to the way we are using your information, or ask us to place a temporary restriction on its use while a concern is being looked into. To exercise any of these rights, please contact us through the enquiry form. If you feel your rights have not been respected, you have the option of raising the matter with the Information Commissioner's Office.

This site makes use of cookies, which are small data files stored on your device when you visit. Certain cookies are needed for the pages to load and behave as intended. Others help us understand how visitors move through the site so that we can make it work better. You can manage or block cookies through your browser controls. Blocking some cookies may mean that certain features of the site no longer work as expected. Carrying on with your visit without changing those settings signals that you are content for cookies to be placed.

If you have any questions about this notice or about how your personal information is handled, please get in touch via the enquiry form and we will respond as promptly as we can.